![]() ![]() Keep our knowledge base up-to-date and provide training when needed.Coordinate with vendors and with company personnel in order to facilitate purchases for new offices and clinics, while optimizing for expenses and economies of scale.Drive constant improvement with service and vendor management, metrics, self-service solutions, and by utilizing other request reduction approaches.Manage staff needs and 3rd party vendors associated with providing IT help and services to internal customers by identifying, prioritizing, and confirming resolution of reported problems experienced with any and all IT services.Productize automating the delivery and support of IT services: including networking and telephony, remote device management, single-sign on, AV, and the enforcement of security and compliance standards.Provide proposals for scaling our ability to support for a rapidly growing headcount.Support our geographically diverse North American workforce.Lead providing solutions for day-to-day IT needs.You will help build our internal IT knowledge base, and you will develop innovative ways to better the IT experience for our employees as we rapidly grow. You will be part of a team that ensures all IT requests are accurately and quickly triaged. Your typical day will be filled with managing internal-facing systems, internal and external services, and IT related vendors. You will lead aspects of provisioning, employee lifecycle and access management, network and telephony (including meeting and presentation management), and system security. We're looking for extroverted introverts someone who is also a great communicator: ensuring all documentation and team communication raises the bar! If you're efficient, detail-oriented, and excel at prioritization, this role is perfect for you, as you help drive our company compliance goals. The IT Helpdesk Support II will help establish standards, develop workflow processes, and ensure that all Carbon Health internal customers are supported by an exceptional team that can solve all of their IT problems. We are looking for someone who cares deeply about customer service, someone who will help ensure that our internal IT team provides the same level of exceptional service for staff IT needs as our medical team provides for Carbon Health patients. We're looking for experienced IT Helpdesk Support. You'll see our brand come to life as you walk down the halls of where it all started and we need you to keep things running smoothly as we continue to grow! ![]() This role sits onsite in our San Francisco headquarters. More than 90 clinics in 14 states and growing with a goal to reach 1,500 clinics nationwide by 2025.Recognized as a LinkedIn Top 50 Startup in 2020.5000's list as the 2nd-fastest-growing private company in the U.S. WE’VE BUILT A DIVERSE AND PASSIONATE TEAM OF EMPLOYEES WHO ARE ALL DRIVEN TO LEARN FROM ONE ANOTHER AND REACH CARBON HEALTH’S MISSION OF BRINGING HIGH-QUALITY HEALTHCARE TO EVERYONE. AT CARBON HEALTH, WE BELIEVE IN THE POWER OF HEALTH, OF MEDICINE, AND OF TECHNOLOGY. ![]()
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